If everything is free, how does Tipd make money?
When your customers tip you, we ask them to pay a small "Admin Fee" on top. This is partly based on a percentage of the tip and includes card fees. We have excellent rates so on a £5 tip, a customer would only pay £5.37 for example, probably making us the cheapest cashless tipping app for you and your customers.
Why would a customer pay the "Admin fee"?
The convenience of not carrying cash and confidence of knowing that the receiver gets 100% of the tip amount is why people use Tipd. 😄
What's included in the "Admin Fee"
The Admin Fee covers card processing charges, app running costs, VAT and finally, a small profit. We keep this as lean as possible so that customers can tip quickly and cheaply, whilst ensuring that the receiver gets 100%. We're a small, growing business and we promise to always remain transparent and fair to our users and customers ❤️
When do I receive the money into my bank account?
The tip will show up in Tipd immediately but you will receive the money into your account in two working days from the transaction day (or T+2 as we say in the biz!) excluding weekends. For example, if you're tipped on a Monday your bank will be credited on a Wednesday. Where weekends are involved, tips on Thursday, Friday or Saturday will be credited on a Monday and when tips taken on Sunday, these will be credited on Tuesday. There is also a minimum payout of £5, so tips under this will be held until the total tips reach £5. 🏦
Why do people who receive tips need to complete ID verification?
Paying a tip by card as a customer does not require any ID check. However, in order to receive tips by card and then pay them out to bank accounts, we need to use a specialist payment provider licensed and regulated by the Financial Conduct Authority (FCA). Under this license and UK law, all users receiving tips must complete "anti-money laundering" (AML) and "know your customer" (KYC) checks to verify their identity. 🪪 This is a one-off activity and for more information on the type of information we use and process, check out our Privacy Policy
Can I keep all of the tip I receive?
Tipd ensures that the receiver gets 100% of the tip amount paid by the customer. As customers pay tips using Tipd without any involvement from the employer, then no National Insurance contributions should be due. However, tips are subject to income tax rules and each individual's tax status is unique. Tipd cannot offer tax advice so we would suggest you seek advice specific to your circumstances. For more information visit the UK Goverment website and search for guidance on tips and gratuities. 💰
Do my customers need to download an App?
Nope! Your customers can scan your QR code using their phone's camera which will open their internet browser and take them to your / your teams profile page. From here they can tip using a card, Apple Pay or Google Pay, making it quick and easy.
Do you have an App for my phone?
You can download the Tipd app from either the Apple App Store or Google Play Store depending on your device to setup your Tipd account, monitor transactions and edit your profile. 📲
Do I need to print the QR code?
The choice is yours but you don't have to as it depends on your environment. Our tour guides tend to print their QR codes as stickers for clipboards and badges. We've seen entertainers add QR codes to their roller posters for gigs and salons add them to their mirrors. Alternatively, you could just show your QR code from your own phone as it's on the home screen of Tipd when you log in (tap it to enlarge). If you need assistance with printing or placing QR codes, get in touch
Do I always need to use the QR code, what if I'm not physically with my customers?
The QR code simply contains a link to your own personal Tipd link (like this: https://app.tipd.co/p/gettipd). You can share this link in your social profiles, booking / thank you emails or via WhatsApp. There are some dedicated sharing buttons on your home screen underneath the QR code in the Tipd app.
Whenever a payment is made through Tipd (for example a tip,donation or payment for a service), Tipd charges a small platform fee. This helps cover the cost of running the Tipd platform – technology, security, compliance and support.
The platform fee is calculated based on a percentage of the tip / donation and a small fixed amount. We have excellent rates so on a £5 tip, a customer would only pay £5.37 for example, probably making us the cheapest cashless tipping app for you and your customers (as we also don't charge anything else for payouts, fund storage, ID verification, etc).
Tipd ensures that the receiver gets 100% of the tip amount paid by the customer if they cover the platform fee (which you can configure on your profile). As customers pay tips using Tipd without any involvement from the employer, then no National Insurance contributions should be due. However, tips are subject to income tax rules and each individual's tax status is unique. Tipd cannot offer tax advice so we would suggest you seek advice specific to your circumstances. For more information visit the UK Government website and search for guidance on tips and gratuities. 💰
You decide when you setup your Tipd profile, from one of the following options:
1. Always add it to the payment amount, clearly labelled in the total as “Tipd platform fee”
2. Make it optional, and let your customers / supporters decide to cover it or not (most do!)
3. Absorb it and it’s deducted from the amount paid
Tipd gives you flexibility so you can choose the setup that works for you, depending on your requirements
We bundle this into a single “Tipd platform fee” amount. In practice this usually works out at around 5–7% of the payment on typical amounts, and a bit higher on very small payments because of the fixed per-transaction element.
Examples (illustrative):
• On a £5 tip, the total Tipd platform fee is usually around 7%of the amount, for a total of £5.37
• On a £10 payment, it’s usually around 6%.
• On a £20 payment, it’s usually just over 5%.
• On very small amounts (e.g. £2) the fixed per-transaction part has more impact, so the effective percentage can be closer to 9% but this is still only additional pennies
Bearing in mind, there are no other charges for payouts, ID verification, receipts or fund holding like some other platforms.
The convenience of not carrying cash and confidence of knowing that the receiver gets 100% of the tip amount is why people use Tipd. Having now processed thousands of pounds worth of tips and donations, we know this works 😄
The QR code simply contains a link to your own personal Tipd link (like this: https://app.tipd.co/p/gettipd). You can share this link in your social profiles, booking / thank you emails or via WhatsApp. There are some dedicated sharing buttons on your home screen underneath the QR code in the Tipd app.
The choice is yours but you don't have to as it depends on your environment. Our tour guides tend to print their QR codes as stickers for clipboards and badges. We've seen entertainers add QR codes to their roller posters for gigs and salons add them to their mirrors. Alternatively, you could just show your QR code from your own phone as it's on the home screen of Tipd when you log in (tap it to enlarge). If you need assistance with printing or placing QR codes, get in touch.
You can download the Tipd app from either the Apple App Store or Google Play Store depending on your device to setup your Tipd account, monitor transactions and edit your profile. 📲
Nope! Your customers can scan your QR code using their phone's camera which will open their internet browser and take them to your / your teams profile page. From here they can tip using a card, Apple Pay or Google Pay, making it quick and easy.
Paying a tip by card as a customer does not require any ID check. However, in order to receive tips by card and then pay them out to bank accounts, we need to use a specialist payment provider licensed and regulated by the Financial Conduct Authority (FCA). Under this license and UK law, all users receiving tips must complete "anti-money laundering" (AML) and "know your customer" (KYC) checks to verify their identity. 🪪 This is a one-off activity and for more information on the type of information we use and process, check out our Privacy Policy
The tip will show up in Tipd immediately but you will receive the money into your account in two working days from the transaction day (or T+2 as we say in the biz!) excluding weekends. For example, if you're tipped on a Monday your bank will be credited on a Wednesday. Where weekends are involved, tips on Thursday, Friday or Saturday will be credited on a Monday and when tips taken on Sunday, these will be credited on Tuesday. There is also a minimum payout of £5, so tips under this will be held until the total tips reach £5. 🏦
